Returns & Refunds
Returns
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund, only an exchange.
To be eligible for a return, your order must be unused and in the same condition that you received it. It must also be in the original packaging with tags attached.
To complete your return, we require a your name and address to be included with the package (ideally the invoice provided).
Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted (if applicable)
Any item not in its original condition, is damaged or missing parts for reasons not due to our error
Any item that is returned more than 30 days after delivery
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 2 days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at sales@workwearnation.com.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at sales@workboots-online.co.uk and send your item to: Workboots-Online, Unit 11 Valley Court, Sanderson Way, Middlewich, Cheshire, CW10 0GF.
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
Shipping
To return your order, you should mail to: Workboots-Online, Unit 11 Valley Court, Sanderson Way, Middlewich, Cheshire, CW10 0GF, UK
You will be responsible for paying for your own shipping costs for returning your order. Shipping costs are non-refundable.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
We aim to dispatch all items the same day and delivery is expected within 3 working days. Snickers products are dispatched from Poland so take 7-10 days for delivery usually.
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund, only an exchange.
To be eligible for a return, your order must be unused and in the same condition that you received it. It must also be in the original packaging with tags attached.
To complete your return, we require a your name and address to be included with the package (ideally the invoice provided).
Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted (if applicable)
Any item not in its original condition, is damaged or missing parts for reasons not due to our error
Any item that is returned more than 30 days after delivery
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 2 days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at sales@workwearnation.com.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at sales@workboots-online.co.uk and send your item to: Workboots-Online, Unit 11 Valley Court, Sanderson Way, Middlewich, Cheshire, CW10 0GF.
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
Shipping
To return your order, you should mail to: Workboots-Online, Unit 11 Valley Court, Sanderson Way, Middlewich, Cheshire, CW10 0GF, UK
You will be responsible for paying for your own shipping costs for returning your order. Shipping costs are non-refundable.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
We aim to dispatch all items the same day and delivery is expected within 3 working days. Snickers products are dispatched from Poland so take 7-10 days for delivery usually.